To Report a Lost or Stolen Card
EasyPay MetroCard Account Service Center
1-877-323-RIDE (7433)
9AM to 5PM weekdays, except holidays
9AM to 2PM Saturdays
During non-business hours call
1-212-METROCARD (638-7622)
Outside New York City
1-800-METROCARD (638-7622)
9 AM to 11 PM weekdays
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To Return a Damaged Card
By mail:
MetroCard Customer Claims
2 Broadway, 11th Floor
New York, NY 10004
In person:
Customer Service Center
3 Stone Street
New York, NY 10004
Weekdays 9 AM to 5 PM
By Subway:
Take the 4 or 5 train to the Bowling Green Station
Take the R or W train to the Whitehall Street Station
Take the 1 train to South Ferry
By Bus:
Take the M1, M6, M9 or M15 bus to South Ferry
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