Frequently Asked Questions
Q. What EasyPayXpress plans are available?
A. There are two EasyPayXpress plans - 30-Day Unlimited and Pay-Per-Ride:
An EasyPayXpress Unlimited account is opened with $121.00
The EasyPayXpress 30-Day Unlimited MetroCard functions just like the regular 30-Day Unlimited MetroCard;
it starts when you first use it. At the end of the 30-Day Unlimited plan your
credit/debit card will be charged $121.00 and your first use will start a new 30-Day period.
When you report your EasyPayXpress MetroCard lost/stolen or damaged to the EasyPay Account Service Center,
we will deactivate your card to protect you from unauthorized charges and automatically credit your
account for the remaining days in your 30-Day Unlimited plan.
Under this plan there is a Pay-Per-Ride option that can be used when you will not use it for 30 days,
such as during vacations or business trips. The Pay-Per-Ride mode applies a discount to each ride that is equivalent to the bonus.
Whenever your EasyPayXpress balance goes below $20.00, your credit/debit card will be used to replenish your account with $30.00
You can switch back to the 30-Day Unlimited mode anytime online or by calling the
EasyPay Account Service Center.
An EasyPayXpress Pay-Per-Ride account is opened with $30.00
You will receive a 5% bonus, so your account starts out with $31.50.
You also receive a 5% bonus every time $5.50 or more is added to your account.
Whenever your EasyPayXpress balance goes below $20, your credit/debit card will be
used to replenish your account.
When you report your EasyPayXpress MetroCard lost/stolen or damaged to the
EasyPay Account Service Center,
we will deactivate your card to protect you from unauthorized charges.
Under this plan there is no 30-Day Unlimited mode.
Q. Can I use EasyPayXpress to pay for local bus, express bus and subway fares?
A. There is an important difference between the plans:
Q. How do I apply for EasyPayXpress MetroCard?
- EasyPayXpress Unlimited can be used for local bus and subway fares; it cannot be used on express buses.
- EasyPayXpress Pay-Per-Ride can be used for express bus, local bus and subway fares.
A. To apply for an EasyPayXpress MetroCard just click here. Please allow 15 business days for processing. If you are a senior citizen or a person with a qualifying disability, click here to apply for EasyPay Reduced-Fare.
Q. How does the program work?
A. EasyPayXpress allows you to pay for your rides automatically
with a credit card.You may also use a debit card as long as it has a credit card company logo. Once you sign-up, your MetroCard is refilled
without ever leaving your hands.The 30-Day Unlimited and the Pay-Per-Ride plans requires an e-mail address to be on file.
Q. How will I know when the EasyPayXpress Unlimited 30-Day period ends?
A. When you first use your EasyPayXpress MetroCard the online statement feature at www.easypaymetrocard.com
will display the start and end dates of the 30-Day period. In addition,
EasyPay will send an e-mail before the end of the 30-Day Unlimited period as a reminder.
Q. How do I make payments?
A. You must pay a minimum prepaid amount sufficient to pay charges to your Account.
Your Account will be replenished by your prepaid amount when your Account balance decreases to or below
the replenishment point specific to your Account plan. You must choose to replenish your Account
by authorizing EasyPay MetroCard to automatically charge your credit card for all charges to your
Account. Depending on usage or other charges to your Account, there may be more than one replenishment transaction in a statement period.
If your credit card declines the charge, a late notice will be sent to you.
Q. Can I use my tax-free transportation benefits card?
A. Yes, you can use your tax-free transportation benefits card.
Q. What happens if I am late with a payment?
A. If your credit/debit card declines payment your MetroCard may not work and a notice
will be sent to you. Your account may be closed if your balance falls below zero. Depending upon your plan type, your secondary credit card may be charged if your primary credit card declines a payment. To arrange for a one-time payment please contact the EasyPay Account Service Center or you may go online at www.easypaymetrocard.com.
Q. Will I receive a statement for my EasyPayXpress account?
A. EasyPayXpress statement information is available online at www.easypaymetrocard.com.You may also receive statements via email or mail.
Q. What if I don't agree with a fare charged to my account?
A. You must promptly contact the EasyPay Account Service Center. Charges not questioned within 120 days of the fare posting will be deemed valid.
Q. Can I close my EasyPayXpress account?
A. Yes, you may terminate this agreement at any time by requesting such termination in writing or requesting termination by contacting the EasyPay Account Service Center.
Q. Can I refill my EasyPayXpress MetroCard at a station booth or MetroCard Vending Machine?
A. No. It will damage your EasyPay MetroCard. Your EasyPay MetroCard can only be refilled automatically with the credit card you provided.
Q. What should I do if I change my address?
A. Your EasyPayXpress MetroCard and notices are sent to the address you provide.
You must inform us promptly of any change of address by calling the EasyPay Account Service Center or you may go online at www.easypaymetrocard.com to update your account information.
Q. What should I do if my EasyPayXpress MetroCard does not work or is damaged?
A. When an EasyPayXpress account is not in good financial standing, the MetroCard may not work. Therefore, first make sure your EasyPayXpress account has money in it. If you believe your card is damaged, you can report it online at www.easypaymetrocard.com or call our Automated Telephone Service 24/7 at 1-877-323-RIDE (7433). You are responsible for destroying your damaged EasyPay MetroCard after notification. Failure to destroy your EasyPay MetroCard may result in unauthorized EasyPay MetroCard use which you will be responsible for. We will send you a replacement card in the mail. Please allow 15 business days for processing.
Q. What if my EasyPayXpress MetroCard is lost or stolen?
A. You must immediately report your EasyPay MetroCard lost or stolen online at www.easypaymetrocard.com or call our Automated Telephone Service 24/7 at
1-877-323-RIDE (7433). We will deactivate your card to protect you from unauthorized charges. Failure to report your MetroCard lost or stolen may result in unauthorized fares which you will be responsible for. You will not be liable for unauthorized EasyPay MetroCard use that occurs AFTER you notify EasyPay MetroCard, electronically, verbally or in writing, of non-operation, loss, theft or possible unauthorized use. We will send you a replacement card in the mail. Please allow 15 business days for processing.
Q. Does my EasyPay MetroCard have an expiration date?
A. Like any other MetroCard, your EasyPay MetroCard has an expiration date. You will find the date on the back of your card. A few weeks prior to the expiration date of your old card you will receive a replacement from us. If you have not received a replacement card at least one (1) week prior to the expiration date of your old MetroCard, please contact us. You are responsible for notifying us in a timely manner if your EasyPay MetroCard is lost, stolen or not received. You may be responsible for any fares that may occur.
Q. Can I access my account information, change my PIN or update my financial information via the Internet or touch-tone phone?
A. Yes, you have access at your fingertips, 24 hours a day over the Internet or touch-tone phone.
You may visit us at www.easypaymetrocard.com or with a touch-tone phone call
You will need to use your account number and PIN. A PIN is automatically assigned to you when you open your account.
Q. What if I need assistance with my account?
A. For assistance with your account you may call or write to the EasyPay Account Service Center.
All correspondence should include your EasyPay MetroCard account number, current mailing address and daytime telephone.
How To Reach Us
Online at: www.easypaymetrocard.com
Automated Telephone Service 24/7: 1-877-323-RIDE (7433)
During non-business hours call: 1-718-330-1234
TO GET ACCOUNT INFORMATION
EasyPay MetroCard Account Service Center
9 AM to 5 PM weekdays, except holidays
9 AM to 2 PM Saturday
EasyPay MetroCard Account Service Center
PO Box 52021
Newark, NJ 07101-8221